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Frequently Asked Questions
Coloratura creates custom portrait canvases based on your favorite photos, offering a unique and interactive art experience. Unlike pre-completed artwork, our canvas kits allow you to add your own splashes of color. As you paint, your chosen image gradually transforms into a stunning piece of personalized art, revealing your favorite photo as a beautifully crafted masterpiece. This hands-on process makes each portrait truly one-of-a-kind, giving you not just a piece of art, but an experience to cherish.
Yes, after uploading your photo and placing your order, you will receive a digital preview of your custom portrait for approval before we proceed with preparing your canvas.
It takes 2-4 days to turn your portraits into artwork. Once we create portrait based on your picture, we will be sending it to your for approval. Once approved we will be shipping the portrait the same day. Shipment times vary based on location. You will be able to see the estimate shipping time to your address during checkout.
Once your order has shipped, you will receive a tracking number via email to monitor the delivery status.
At Coloratura, we are committed to providing you with a delightful artistic experience. Due to the personalized nature of our custom portraits, we do not offer returns. However, if your product arrives damaged or there is an issue with the quality, we will gladly replace it. Please contact our friendly support team at coloratura.store@gmail.com with details and photos of the concern, and we will promptly assist you in arranging a replacement. Our goal is to ensure that you receive a high-quality product that you'll be proud to display and cherish.
For more information visit Refund/Return policy page.
You can reach us at coloratura.store@gmail.comvia email at or through chat on the website. We aim to respond to all inquiries within 24 hours.
Yes, you can! Our custom portraits can include multiple subjects, whether it’s family members, friends, or pets. Just upload the photo you’d like us to work from, and we’ll take care of the rest.
If you need to make changes to your order, please contact us as soon as possible at coloratura.store@gmail.com. We’ll do our best to accommodate your request before the portrait enters production.